Customer Service on a poker site!
Hello Cardmates,
I recently contacted customer support over an issue I had with a promotion that is on at the moment. I had completed the promotion requirement to qualify for the $3000 freeroll skyline ticket (hint) but did not receive it in my account. I don’t know about your experience with this customer service, but I don’t think I have ever in my 30 years dealing with the public and companies come across a more unhelpful and arrogant customer service. In 2 years I think they have only resolved 1 or 2 issues I have contacted them about.
I found myself getting more frustrated when I contacted them because instead of dealing with the issue they act daft and try to confuse the situation. Needless to say, the result of contacting them was they have stopped me being able to contact them on their site and have stopped my inclusion in the current promotion.
That is what you call Customer service at its very best!
So I decided as I was no longer eligible for the promotion to spend time on CoinPoker with the deposits from Card mates, and as I don’t usually play on this site I did not have a great deal of good fortune at the tables.Getting familiar with the tables and the cards that are dealt.
Thanks to that Customer Services response I realised playing on CoinPoker I received for 3 days I accumulated more Rakeback than I have received from the other site in 2 years !
So in conclusion, these promotions they draw you into who is benefiting, because I think that I prefer the cold hard cash in my account balance 🤑
peace out Cardmates ♥️♣️♦️♠️🃏👊
sorry, so just to be clear. In the terms of the promotion I did agree to but that removes your rakeback!
Hahahahahaha. Get that rakeback. Funny how things work out. ..
Sometimes bad situations lead us to great ones. 🤣🤣🤣🤣🤣🤣
Mickhan, you seem very knowledgeable about the game. I however am a slow learner and even though I have been playing for 2 years now. I am very much still a novice with very little funds these days. But I do look forward to seeing you at the tables Cardmate 👊♥️♣️♦️♠️🃏
I know, I couldn’t believe my luck 🍀 How getting blocked from them could open my eyes 👀🤣🥳💙💙
888 customer service needs to be reported to the gambling commision! i hear your pain and agree contacting them for legitimate issues just makes you more frustrated. Ive tried various modes of contacting them and they are #1 the worst customer service ive ever dealt with. i used to work in customer service and they dont do anything good. It took them 2 years to look at my rakeback issues and ive had a pitiful amount of recompense. Shame cos 888 games are so soft
Noodeloo, I’m sorry to hear that but I honestly know that this is the way they go about things. It is done by design to stop people contacting them. The icing on the cake was today, the last $500 chiptrack freeroll today they removed my 2 remaining tickets from my account before it started so I couldn’t enter it. There arrogance knows no bounds. When you consider that I have a brain disease that is destroying me mentally and physically and they just go into my account and remove things and alter my filter so the freerolls don’t show on my tournament list it could send you the other way. It’s just a game though no worries thanks bro 👊💙
Please, login or register.